IT QUIZ for Hospitality Professionals

Ana Chavarria, front office manager Case Study

Ana Chavarria, front office manager, has been with The Times Hotel for several years. She recalls her first few months as a time of great stress. There was Milo Diaz, personnel manager, who was always calling her to post her schedules on time and authorize payroll forms. Thomas Brown, executive housekeeper, seemed a great friend off the premises of the hotel, but at work, he continually badgered the front desk clerks on guest check-in and checkout problems. Yoon-Whan Li, executive engineer, also had communication issues with Ana, such as the time when a desk clerk called Yoon-Whan at home to indicate that an elevator was stuck on the fourth floor when it was only manually stopped by a group of children. Eric Jones, food and beverage manager, continued to blame Ana’s desk clerks because hotel guests were not frequenting the dining room and lounge, asking her, “When will the desk clerks ever learn to talk about those free coupons for the dining room and lounge that they so stoically hand...

DESTINATION LIFE CYCLE: A CASE OF BALI

AN EXPLORATORY RESEARCH PAPER TITLED DESTINATION LIFE CYCLE: A CASE OF BALI Submitted by: Dr. Kshitiz Sharma , Email i.d.- sharmak23@gmail.com Moutushi Ganguli Sharma Email i.d.- moutushig80@rediffmail.com ABSTRACT Like most products, destinations have a lifecycle (DLC). In his 1980 article, Butler proposed a widely-accepted model of the lifecycle of a tourist destination. This is a journey of the destination from beginning to a possible end. This is applicable to almost every destination however stages may reach late or early in Life. This would help policy makers to develop right strategies to develop a destination and make it sustainable. At every stage the tourists profile, their category also changes. Here Plog’s typology would be more suitable to refer. With every stage the tourists and destination features shows variations. Bali has been studied here to understand its emergence, development and further stages. The island of ...

Doctors Prescribe kids to get outside to beat obesity

Childhood obesity is a major national concern in the U.S., with about one third of minors overweight. A vast number of campaigns to reverse this have arisen in the last decade, such as Michelle Obama’s Let’s Move campaign and the NFL’s Play60 campaign. However, the most progressive response is a prescription to take a step back from our modern technology-based society: doctors are now writing “Outdoor Activity” on Rx labels to overweight and obese children. “Outdoor Activity” prescriptions have been successful so far, not only improving youth’s health but also teaching them to love being outside. According to Kay Debrosse, who runs a Massachusetts recreation center, “They love the outdoors more now … They moan and groan when you tell them to get off their computer, but then they don’t want to come back inside.” These prescriptions resonate deeply with parents and patients because they are individually prescribed by a doctor, instilling a more committed attitude toward change. The g...

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